by jellydonut25 » Fri Dec 26, 2014 3:55 pm
This is more just a "need to vent thing" but...
I'm getting a company phone in the near future here. We have a whole website where you go and put in what you need, the carrier, the phone, etc etc etc and basically set the whole thing up except paying for the actual physical phone itself because your order first needs to be approved by your manager since the company pays for the data plan. So, I go through and put in everything and it gets approved and I get an e-mail saying that I just need to call our Wireless Help Desk and give them my credit card info so they can order the phone.
I call, and enter my "Case #" from the e-mail to the automated thing and then am whisked away to a service rep...who proceeds to ask for my case number, the phone I want, the plan I need, the carrier I'd like, the international options I require...
...what the HELL was the point of all that other stuff then? The website, the automated portion of the phone call? Shouldn't this all pop up on a computer for her? What the hell?